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ElieserCorrea-1079 avatar image
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ElieserCorrea-1079 asked DSPatrick edited

Microsoft Authenticator

Hello good afternoon I have a serious problem with my authentication application because my other mobile broke and now I have a new one and I lost everything, I had made a backup but now when I install the apk it does not recover anything, where can I contact to solve that problem I can't access anywhere

microsoft-authenticator
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DSPatrick avatar image
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DSPatrick answered DSPatrick edited

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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