The following error has occurred: There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.

Islam Naasani 1 Reputation point
2022-03-26T09:44:15.48+00:00

happens when installing sql server express 2019 ( with basic or media way)

error details:

  • Error installing SQL Server Native Client Access Component
    There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.
    Error code: 1723

log file: C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log\20220326_121752\sqlncli_Cpu64_1.log

summary.txt

there is no details.txt in the same folder as summary.txt (C:\Program Files\Microsoft SQL Server\150\Setup Bootstrap\Log)

solutions I've tried:

  • Running sfc \scannow
  • Running MSIEXEC /UNREGISTER then MSIEXEC /REGSERVER
  • uninstalling and reinstalling java
  • windows is up to date
SQL Server
SQL Server
A family of Microsoft relational database management and analysis systems for e-commerce, line-of-business, and data warehousing solutions.
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2 answers

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  1. Erland Sommarskog 103.8K Reputation points MVP
    2022-03-26T10:05:52.633+00:00

    I googled on the sentence "A DLL required for this installation to complete could not be run.", and the first link was another thread from this forum where I tried to help, but was not successful.

    The next hit lead me to https://stackoverflow.com/a/49634848, and this post does indeed seem to have a solution, although it looks a little advanced.

    The problem with Setup issues like this one is that they often require understanding of MSI and not so much of SQL Server.


  2. Aaron Christenson 41 Reputation points
    2023-03-28T13:19:41.3866667+00:00

    I had this problem with adding a new node to an existing cluster. I found that Dot Net 3.5 feature was not installed on the Windows 2019 server. Once I added that and restarted, I was able to install SQL Server 2017 as an additional node.

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