Check with your bank. Your bank couldn't authorize this payment method.

Question

Check with your bank. Your bank couldn't authorize this payment method.

Amey Manoj Latkar 26

Team,

I am trying to open free azure account. I have also entered a correct details debit visa card details. even 2 Rs. are cutting from my account. But finally is giving message "Check with your bank. Your bank couldn't authorize this payment method."

Please help me in this case

Rashmi 1 Reputation point

2022-05-24T14:19:57.083+00:00

I have the same issue.
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2022-05-26T11:16:26.9+00:00

Refer to - https://learn.microsoft.com/en-us/answers/questions/850513/index.html
Pranay Muddagouni 1 Reputation point

2022-11-08T03:45:47.447+00:00

Didn't found any related to the issue in the link you provided
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2022-11-08T08:43:46.907+00:00

Please contact support via support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.
Jose Jansi Ignatius 0 Reputation points

2023-01-12T11:42:56.5433333+00:00

Hello, I have checked the bank transaction limit and all the details are entered correctly, but still the error "Check with your bank. Your bank couldn't authorize this payment method." comes up when paying Rs.2, please guide. I'm using HDFC international debit VISA card.

The above link is showing for logging to the portal for help and support, but here I'm in very initial stage. Please help.

Thanks
arunkumar 0 Reputation points

2023-02-07T07:34:16.58+00:00

Hello, I have checked the bank transaction limit and all the details are entered correctly, but still the error "Check with your bank. Your bank couldn't authorize this payment method." comes up when paying Rs.2, please guide. I'm using AXIS BANK credit card VISA card.

The above link is showing for logging to the portal for help and support, but here I'm in very initial stage. Please help.

Thanks
Yogesh Kaushik 0 Reputation points

2023-11-06T08:59:47.9066667+00:00

Same Issue
Shubham Pandey 0 Reputation points

2024-03-10T19:21:03.45+00:00

One the most biased organizations on the earth.
Satheesh Kumar Balu 0 Reputation points

2024-05-07T07:31:12.5966667+00:00

Same issue. It was working fine for last one year, but from yesterday we couldn't purchase subscription and getting error like 'Your bank couldn’t authenticate this payment method. Contact them for more info.' App-ChallengeFailure.

any solution or findings what is going wrong ?
Simon 0 Reputation points

2024-05-21T09:17:24.37+00:00

Dear All,

We are facing the same problem with ticket TrackingID#2404101420001977

Did you manage to get things solved out since ?
Sanket Bhandare 0 Reputation points

2024-09-08T13:28:49.0766667+00:00

Same issue persists despite trying multiple times with various visa debit card. Earlier this worked fine. Anybody checking from Microsoft Azure Support for this issue?
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Arvind Singh 0 Reputation points

2025-05-15T01:16:45.7866667+00:00

It's the same here. Using UPI/Netbanking shows, "Your bank couldn't authenticate this payment method. Please contact your bank for more info." Using credit cards even takes me to the bank transaction verification page, but then Azure reads that the transaction failed. Troubleshooting only shows documentation pages but does not allow raising a ticket.

A small bakery near me has a better payment system, and this top software company can't set its payment system right.

4 answers

Your answer

Rashmi 1 Reputation point

2022-05-24T14:19:57.083+00:00

I have the same issue.
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2022-05-26T11:16:26.9+00:00

Refer to - https://learn.microsoft.com/en-us/answers/questions/850513/index.html
Pranay Muddagouni 1 Reputation point

2022-11-08T03:45:47.447+00:00

Didn't found any related to the issue in the link you provided
SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2022-11-08T08:43:46.907+00:00

Please contact support via support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.
Jose Jansi Ignatius 0 Reputation points

2023-01-12T11:42:56.5433333+00:00

Hello, I have checked the bank transaction limit and all the details are entered correctly, but still the error "Check with your bank. Your bank couldn't authorize this payment method." comes up when paying Rs.2, please guide. I'm using HDFC international debit VISA card.

The above link is showing for logging to the portal for help and support, but here I'm in very initial stage. Please help.

Thanks
arunkumar 0 Reputation points

2023-02-07T07:34:16.58+00:00

Hello, I have checked the bank transaction limit and all the details are entered correctly, but still the error "Check with your bank. Your bank couldn't authorize this payment method." comes up when paying Rs.2, please guide. I'm using AXIS BANK credit card VISA card.

The above link is showing for logging to the portal for help and support, but here I'm in very initial stage. Please help.

Thanks
Yogesh Kaushik 0 Reputation points

2023-11-06T08:59:47.9066667+00:00

Same Issue
Shubham Pandey 0 Reputation points

2024-03-10T19:21:03.45+00:00

One the most biased organizations on the earth.
Satheesh Kumar Balu 0 Reputation points

2024-05-07T07:31:12.5966667+00:00

Same issue. It was working fine for last one year, but from yesterday we couldn't purchase subscription and getting error like 'Your bank couldn’t authenticate this payment method. Contact them for more info.' App-ChallengeFailure.

any solution or findings what is going wrong ?
Simon 0 Reputation points

2024-05-21T09:17:24.37+00:00

Dear All,

We are facing the same problem with ticket TrackingID#2404101420001977

Did you manage to get things solved out since ?
Sanket Bhandare 0 Reputation points

2024-09-08T13:28:49.0766667+00:00

Same issue persists despite trying multiple times with various visa debit card. Earlier this worked fine. Anybody checking from Microsoft Azure Support for this issue?
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Arvind Singh 0 Reputation points

2025-05-15T01:16:45.7866667+00:00

It's the same here. Using UPI/Netbanking shows, "Your bank couldn't authenticate this payment method. Please contact your bank for more info." Using credit cards even takes me to the bank transaction verification page, but then Azure reads that the transaction failed. Troubleshooting only shows documentation pages but does not allow raising a ticket.

A small bakery near me has a better payment system, and this top software company can't set its payment system right.

Answer 1

Somendra Sharma 20

For all the debit card holders here, this is something Microsoft is not able to reconcile with many card holders- HDFC, ICICI etc... I have not been able to find a solution to this and this pertains to multiple banks. Forums mention that you must check with your bank, surely if it happening with so many people, there is something wrong with the offering. Some "GLOBAL" cloud platform they are offering...😂 Frontier of integration!!

Answer 2

T. Kujala 8,766

Hi @Amey Manoj Latkar ,

Could be this helpful for troubleshooting?

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/billing-troubleshoot-azure-payment-issues

Answer 3

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Answer 4

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Check with your bank. Your bank couldn't authorize this payment method.

4 answers

Your answer