How to troubleshoot MS Teams Call quality and Video quality

Question

In my organization, Frequently conduct Teams schedule meeting / Webinar / Live Events.
Some time may issue occurs like they are facing call quality or video quality issues. When we check with network they confirm there is no issues with network bandwidth.

Can you please guide me how to trouble shoot on Call quality and video quality issue, if you share any videos that would be helpful for me.

Answer 1

Hi @Kumar N ,

Can you please guide me how to trouble shoot on Call quality and video quality issue, if you share any videos that would be helpful for me.

I tried searching around but it seems that there are no official videos available for this topic. Below are some information based on my research and personal experience, hopefully you can find it be of some help:

1. Normally, to monitor and troubleshoot Call quality, we can take advantage of the tools below in the Teams Admin Center:
   • Call Quality Dashboard (CQD): To analyze org-wide trends or problems, drive improvements to performance.
   • Call analytics: To analyze call and meeting quality for individual users.
     To learn more about how to set up and use these tools, you can check the document below and the relevant articles linked there:
     Monitor and troubleshoot call quality
2. Besides, if the issue constantly occurs event after different network and bandwidth setups, you can also have a look at the Audio & Video settings in the meeting policy applied in your tenant, especially check if the Media bit rate (Kbs) is set too small:
   

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