Can't create new Azure Tenant

Tobias Hüpgen 26

I deleted my old Azure Tenant under my current MS account. I followed the steps of assistant to delete it.

Now I want to create a new Azure Tenant but the option "create new" is not active.

When I click the Azure AD Tab on portal.azure.com I receive an error message:

The logged in user is not authorized to fetch tokens for Microsoft_AAD_IAM because the user account is not member of the tenant <tenant id>

This user (MS Account) was the initial global administrator of the deleted tenant.

Any ideas?

JamesTran-MSFT 36,661 Reputation points Microsoft Employee

2022-03-29T16:54:47.157+00:00
@Tobias Hüpgen
Thank you for your post!

For the tenant that you deleted, was this your original onmicrosoft.com tenant?

The tenant that you're seeing the error in - is this a different tenant, or the tenant that you just deleted?

Do you have any other users within the tenant that you're seeing the error in? Or do you have any other tenants?

Additional Link:
Quickstart: Create a new tenant in Azure Active Directory

Any additional information or screenshots of what you're seeing would be greatly appreciated!
Thank you for your time and patience throughout this issue.
Tobias Hüpgen 26 Reputation points

2022-03-29T17:45:26.35+00:00

@JamesTran-MSFT

Hi James,

I just had one tenant created under my MS Account with an xxx@harsh.com .de address. It was my initial global admin account too. Just had another global admin and normal user that i deleted while the deletion of the tenant. I deleted the tenant with the MS account - it was the last account in the tenant.

I don't have other tenants - but if I try to setup a new one with a different MS account I'm experiencing the same error - and the option for creating a tenant is greyed out.

Here are two screenshots as mentioned - maybe it will help:

Greyed out create tenant button

Error message when accessing Azure AD with MS account

Viewing MS account profile under Azure AD tab / my feed

Greets
JamesTran-MSFT 36,661 Reputation points Microsoft Employee

2022-03-30T17:44:35.65+00:00

@Tobias Hüpgen
Thank you for the detailed and quick follow up on this!

Can you also check and see if you have any other tenants that you can possibly switch to?
Tobias Hüpgen 26 Reputation points

2022-03-30T20:50:49.117+00:00

@JamesTran-MSFT
it was the only tenant I've created under this account.

That's the error message i receive when navigating to "directories + subscriptions"

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: fx
Resource: jarvis
Details: The logged in user is not authorized to fetch tokens for extension 'fx' because the user account is not a member of tenant '<TENANT ID>' Error details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: 2fd3eeb3-0ee4-44d4-a4bd-433ff2f65900
Correlation ID: dafb2a24-b978-490a-816c-67606fb62122
Timestamp: 2022-03-30 20:46:20Z

PS: I just checked the same option with another MS account - same issue.

Accepted answer

JamesTran-MSFT 36,661 Reputation points Microsoft Employee

2022-03-31T18:11:24.203+00:00

@Tobias Hüpgen
Thank you for following up on this!

From your screenshots and error message, it looks like you can't create a new Azure tenant within the Azure Portal because your user - from identity provider 'live.com' does not exist in tenant 'Microsoft Services'.

Since your user doesn't belong to any Azure AD Tenant, I'd recommend leveraging our Azure Sign Up page to see if you qualify for an Azure free account or Pay-as-you-go. Using the Sign-Up page, you should be walked through the initial sign-up process again and an Azure AD tenant should be created for you.

If you're still having issues, I'd recommend reaching out to our customer service number for your country/region or our Azure Cost Management team.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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2 people found this answer helpful.
Tobias Hüpgen 26 Reputation points

2022-03-31T19:27:43.937+00:00

@JamesTran-MSFT

It worked. Thank you so much for your assistance James. Great work! Now I can continue with extending my Azure knowledge :)

Greets
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Cristian SPIRIDON 4,481 Reputation points

2022-03-28T16:43:02.253+00:00

Hi,

Can you try to login from an anonymous window or clear all cookies?

Hope this helps!
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Tobias Hüpgen 26 Reputation points

2022-03-28T19:06:24.53+00:00

Hi Christian,

I already tried this as well. But it doesn't help unfortunatly

Greets

Tobias Hüpgen 26 Reputation points

2022-03-28T19:09:02.773+00:00

Hey all,

maybe this additional information can help.

I tried to other MS accounts as well - same error. Maybe MS is experiencing generall issues with creating new tenants with a MS account (private - not work or school).

Error message says something like - problems with fetching token for "MS AAD IAM".

Greets
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