Activate Office 2021 on Mac mini M1

Giovanni RICCI 21 Reputation points
2022-03-28T17:25:35.813+00:00

Hello,
I purchased a license of Office 2021 from License Key Shop. I was able to install it but when I want to use Word (for example) and I have to activate the license, I have the same error message as here : https://learn.microsoft.com/en-us/answers/questions/662436/error-on-activation-for-office-home-amp-business-2.html
I uninstalled then deleted all Office installation files before reinstalling it, without success.
So I tried the proposed solution but it doesn't work: When I enter the command lines in the terminal, I get the response "Command not found"
I specify that I have a Mac Mini M1 of 2020 running OsX Monterey 12.3.

Does anyone have a solution?

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Emi Zhang-MSFT 25,621 Reputation points Microsoft Vendor
    2022-03-29T07:49:45.803+00:00

    Hi @Giovanni RICCI ,
    How did you activate the license for Office in Mac?
    Did you purchase this pruduct: https://mskeycentral.com/product/microsoft-office-2021-pc-mac/?lang=en?
    For this kind of license you should assign the key to the Microsoft account: office.com/setup first, then download and activate the product in Mac.
    You can also follow the instructions which will be sent directly to you by email and which will be displayed on the confirmation page.

    If you still cannot activate the Office, try to downlaod the Download the license removal tool, you can refer to this support article to get more information about the tool:
    https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193
    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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3 additional answers

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  1. Giovanni RICCI 21 Reputation points
    2022-03-29T16:11:39.65+00:00

    Hello,

    Yes, I bought this license here : https://mskeycentral.com/product/microsoft-office-2021-pc-mac/?lang=en?, and I activated the key as you say, following this procedure : office.com/setup.
    Then I downloaded the Microsoft_Office_16.59.22031300_BusinessPro_Installer.pkg from my Microsoft account, then I installed it on my MacMini.

    After, when I run Word (for example), j'ai la fenêtre de connection à mon compte Micropsoft qui s'ouvre pour me connecter and that’s when I get the message that says "License storage - Unable to connect to the licensing helper" as shown here :
    https://learn.microsoft.com/en-us/answers/questions/662436/error-on-activation-for-office-home-amp-business-2.html

    I tried uninstalling Office as explained here :
    https://support.microsoft.com/fr-fr/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3 then I launched the license uninstaller that you point out to me before reinstalling Office again.

    And despite all that, I still have the same problem when I launch Office...

    As I said in my first post, I executed the terminal commands as explained here : https://learn.microsoft.com/en-us/answers/questions/662436/error-on-activation-for-office-home-amp-business-2.html , and that’s how it goes :

    giovanniricci@Giovannis-Mini ~ % sudo -s
    root@Giovannis-Mini ~ # launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
    /Users/giovanniricci/chmod: No such file or directory
    /Users/giovanniricci/4755: No such file or directory
    /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper: Not a directory
    /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist: No such file or directory
    Load failed: 133: Multiple errors were returned; see stderr
    root@Giovannis-Mini ~ #

    I don’t know what to do...

    Thank you for your interest in my problem !

    0 comments No comments

  2. Giovanni RICCI 21 Reputation points
    2022-03-29T16:14:23.307+00:00

    Hello,

    Yes, I bought this license here : https://mskeycentral.com/product/microsoft-office-2021-pc-mac/?lang=en?, and I activated the key as you say, following this procedure : office.com/setup.
    Then I downloaded the Microsoft_Office_16.59.22031300_BusinessPro_Installer.pkg from my Microsoft account, then I installed it on my MacMini.

    After, when I run Word (for example), j'ai la fenêtre de connection à mon compte Micropsoft qui s'ouvre pour me connecter and that’s when I get the message that says "License storage - Unable to connect to the licensing helper" as shown here :
    https://learn.microsoft.com/en-us/answers/questions/662436/error-on-activation-for-office-home-amp-business-2.html

    I tried uninstalling Office as explained here :
    https://support.microsoft.com/fr-fr/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3 then I launched the license uninstaller that you point out to me before reinstalling Office again.

    And despite all that, I still have the same problem when I launch Office...

    As I said in my first post, I executed the terminal commands as explained here : https://learn.microsoft.com/en-us/answers/questions/662436/error-on-activation-for-office-home-amp-business-2.html , and that’s how it goes :

    giovanniricci@Giovannis-Mini ~ % sudo -s
    root@Giovannis-Mini ~ # launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
    /Users/giovanniricci/chmod: No such file or directory
    /Users/giovanniricci/4755: No such file or directory
    /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper: Not a directory
    /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist: No such file or directory
    Load failed: 133: Multiple errors were returned; see stderr
    root@Giovannis-Mini ~ #

    I don’t know what to do...

    Thank you for your interest in my problem !

    0 comments No comments

  3. Giovanni RICCI 21 Reputation points
    2022-03-29T16:18:32.3+00:00

    Hello,

    Yes, I bought this license here : https://mskeycentral.com/product/microsoft-office-2021-pc-mac/?lang=en?, and I activated the key as you say, following this procedure : office.com/setup.
    Then I downloaded the Microsoft_Office_16.59.22031300_BusinessPro_Installer.pkg from my Microsoft account, then I installed it on my MacMini.

    After, when I run Word (for example), j'ai la fenêtre de connection à mon compte Micropsoft qui s'ouvre pour me connecter and that’s when I get the message that says "License storage - Unable to connect to the licensing helper" as shown here :
    https://learn.microsoft.com/en-us/answers/questions/662436/error-on-activation-for-office-home-amp-business-2.html

    I tried uninstalling Office as explained here :
    https://support.microsoft.com/fr-fr/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3 then I launched the license uninstaller that you point out to me before reinstalling Office again.

    And despite all that, I still have the same problem when I launch Office...

    As I said in my first post, I executed the terminal commands as explained here : https://learn.microsoft.com/en-us/answers/questions/662436/error-on-activation-for-office-home-amp-business-2.html , and that’s how it goes :

    giovanniricci@Giovannis-Mini ~ % sudo -s
    root@Giovannis-Mini ~ # launchctl load -w /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist chmod 4755 /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper
    /Users/giovanniricci/chmod: No such file or directory
    /Users/giovanniricci/4755: No such file or directory
    /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper: Not a directory
    /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist: No such file or directory
    Load failed: 133: Multiple errors were returned; see stderr
    root@Giovannis-Mini ~ #

    I don’t know what to do...

    Thank you for your interest in my problem !

    0 comments No comments

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