Reporting server 2016 - User issues after upgrade

Question

Reporting server 2016 - User issues after upgrade

Nik Clark 1

We have recently migrated to a 2016 reporting server and I am struggling to find answers to my user's questions.

I have teams of users who have their own "dashboards" (a report containing a list of text buttons with the names of their reports and charts relative to their department). When they use thiese to visit their reports, the URL stays at the initial report, not the report they have gone to. They are complaining that they no longer can tell which report they are looking at or share the URL. Previously the URL bar would reflect the currently open report. Is it possible to change this? I build the reports in Visual Studio. It feels like the reports are opening in a frame underneath the reporting services header. This is not the desired functionality. Is there a way arond this? Thanks in advance for any help.

Joyzhao-MSFT 15,651 Reputation points

2022-03-29T01:53:10.503+00:00

I am sorry for not understanding what your needs are.
Could you show it with screenshots?
Martin Cairney 2,276 Reputation points

2022-03-29T04:19:39.627+00:00

When you migrated did you move to a new server - i.e. is the URL of your Reporting Server now different?

If so, then did you also update the URLs for the reports that the buttons link to to the new URLs as well? It may be that they are trying to access the old Report Server URL.
Nik Clark 1 Reputation point

2022-03-29T16:36:25.09+00:00

Hi, and thanks for the reply. Perhaps I phrased the question badly.

If I have a report that links to other reports, when those links are clicked on, the URL bar still shows the initial report. The URL bar does not reflect the report being viewed. Because of this, there is no way to know which report you are actually viewing. My users regularly send each other links to reports, and now it always only gives the name of the initial report in the URL bar. I hope this makes sense.
Nik Clark 1 Reputation point

2022-03-29T16:36:45.707+00:00

Hi, and thanks for the reply. Perhaps I phrased the question badly.

If I have a report that links to other reports, when those links are clicked on, the URL bar still shows the initial report. The URL bar does not reflect the report being viewed. Because of this, there is no way to know which report you are actually viewing. My users regularly send each other links to reports, and now it always only gives the name of the initial report in the URL bar. I hope this makes sense.

1 answer

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Joyzhao-MSFT 15,651 Reputation points

2022-03-29T01:53:10.503+00:00

I am sorry for not understanding what your needs are.
Could you show it with screenshots?
Martin Cairney 2,276 Reputation points

2022-03-29T04:19:39.627+00:00

When you migrated did you move to a new server - i.e. is the URL of your Reporting Server now different?

If so, then did you also update the URLs for the reports that the buttons link to to the new URLs as well? It may be that they are trying to access the old Report Server URL.
Nik Clark 1 Reputation point

2022-03-29T16:36:25.09+00:00

Hi, and thanks for the reply. Perhaps I phrased the question badly.

If I have a report that links to other reports, when those links are clicked on, the URL bar still shows the initial report. The URL bar does not reflect the report being viewed. Because of this, there is no way to know which report you are actually viewing. My users regularly send each other links to reports, and now it always only gives the name of the initial report in the URL bar. I hope this makes sense.
Nik Clark 1 Reputation point

2022-03-29T16:36:45.707+00:00

Hi, and thanks for the reply. Perhaps I phrased the question badly.

If I have a report that links to other reports, when those links are clicked on, the URL bar still shows the initial report. The URL bar does not reflect the report being viewed. Because of this, there is no way to know which report you are actually viewing. My users regularly send each other links to reports, and now it always only gives the name of the initial report in the URL bar. I hope this makes sense.

Answer 1

Hi @Nik Clark ,
Do you mean you are using report drill-through? That is, when you click on a chart, dashboard, etc. in a report, you will jump to the corresponding other report, right?
If you have drillthrough in your report, the reports that need to be linked are all deployed on the same report server at the same time, but they can exist in different folders.

When the drill operation in the main report fails, it can be considered as:

Other reports drilled by the main report are not on the same server or are missing or cannot be retrieved. If you are using Visual Studio to create reports, you can redeploy your local Project to the report server.
A drillthrough report usually contains detailed information about the items contained in the original summary report, and often includes parameters that filter the drillthrough report based on parameters passed to the drillthrough report from the main report. Please check if the parameter settings are lost.
If you upgrade to SSRS2016 Edition, you should also consider that the report is not automatically upgraded successfully. In this case, it is still recommended that you redeploy to the report server.

If I misunderstand what you mean, please feel free to correct me.
Best Regards,
Joy

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Nik Clark 1 Reputation point

2022-03-31T08:25:45.46+00:00

Hi @Joyzhao-MSFT

Thank you for your comprehensive reply.

I am indeed using drillthrough links from a dashboard that I have made (well, quite a few for different teams). These contain charts and button links to the reports required for each team. The drillthrough is working fine, as is passing parameters.

The problem I have is that when a user drills through to a report from these dashboards, the breadcrumb trail still shows the name of the dashboard, not the report the user has clicked on. Also, the URL shown at the top of the browser does not change to reflect this next report. My users are finding this confusing. They can no longer go to a report from the dashboard and copy the URL of the report to send to another user. The URL still only shows the one for the dashboard.

This was not an issue on our old server, but since moving to a 2016 server, this has become evident. It is as if the reports are being loaded in a frame rather than actually going to this next report.

If I choose to make the button go to a URL of the next report rather than choosing the report, it does update the URL bar with the report, but then we lose the ability to pass parameters.

I hope this makes sense, and thank you for your time.

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Reporting server 2016 - User issues after upgrade

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