Unable to Sign Into Office365 (Azure) Using UPN of Verified Domain.

Question

Hello All,

I am having an issue where I cannot sign into our tenant utilizing the users UPN. When looking at ad connect everything appears to be syncing as expected and the userprincipalname is present but when attempting to logon I get invalid user id. To give some context the ad connect tenant was setup separately from the domain as such users need to maintain separate identities and passwords, this project that I'm speaking to here is to circumvent this and allow for on prem ad to become the source of truth.

as mentioned in the title of this thread the tenant domain is verified in local ad and when performing the setup of ad connect it shows as such (with non routable domain showing as non verified and it forcing me to select the tick box accepting that not all domains are verified in order to proceed. Sync is definitely occurring as password changes are applying and new accounts can be created and sourced in on prem ad and synced to the tenant, any assistance i can get with this would be greatly appreciated

Answer 1

@aXcelion Technology Partners

Thank you for reaching out to us. As i understand you are facing this issue "Unable to Sign Into Office365 (Azure) Using UPN of Verified Domain", from the above issue description, wanted to check "Whether you have verified custom domain in Azure AD "

Reference article on how to verify the custom domain - https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/add-custom-domain#:~:text=can%20try%20again.-,Verify%20your%20custom%20domain%20name,-After%20you%20register

If the above step is performed, what is the error you are getting while logging to Office 365 portal ?

Let me know if these steps doesnt help, we can connect offline to discuss the issue.

Answer 2

Girish,

Thank you. I think I have figured this out. I was syncing the wrong variables and when making the change i can now logon as expected.