Dial Pad missing in MS Teams

Bai, Andy 241 Reputation points

Dear All,

We are going to use Direct Routing to realize the outbound and inbound calls, but the dial pad is not showing after the following configuration.

  1. The user must have a voice license, Microsoft teams phone standard.
  2. The user must have Enterprise Voice (EV) enabled. This is typically done in Powershell using Set-CsUser.
  3. The user must be "granted" a Voice Routing Policy
  4. We have signed phone numbers for the users.


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
8,082 questions
0 comments No comments
{count} votes

Accepted answer
  1. Yuki Sun-MSFT 37,041 Reputation points

    Hi @Bai, Andy

    Aside from the configurations you mentioned above, it's also suggested to go through the document below and make sure all the other criteria are met:
    Dial pad configuration

    Please note that after the configurations are made, you may need to wait for up to 24 hours and restart the Teams client to see the dial pad. In case the dial pad still doesn't show up, please run the command below and see if there's any error in the output:

    Get-CsOnlineUser -Identity $user|Select McoValidationError  

    You can also run the diagnostic tool in the Microsoft 365 admin center via https://aka.ms/TeamsDialPadMissingDiag which may help verify possible issues that affect the dial pad.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

0 additional answers

Sort by: Most helpful