Error Code 53001: My Domain Joined Device is failing the "Restricted to Domain Joined Device" Condition on Google Chrome

Eddy Castillo 1 Reputation point
2022-03-30T15:06:05.447+00:00

Hello,

I am not able to access Office 365 web applications because I keep getting error code 53001 which is of failing the "Restricted to Domain joined device" condition on google chrome. On both Microsoft Edge and Firefox, I am able to login and access all office 365 applications without failing this condition.

I was able to sign in through Google Chrome before and did most of my work through here, however, I had cleared my Google Chrome's Cache and since then I keep receiving this error. I know for a fact my device is joined into my work's Domain so I shouldn't be having this issue with Google Chrome.

Has anyone else experience this and are there any solutions to remediate this issue with Google Chrome?

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2 answers

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  1. Rahul Jindal [MVP] 8,501 Reputation points MVP
    2022-03-30T22:28:28.417+00:00

    Most likely this is due to a CA policy. I would start by checking the azure sign-in logs.

    1 person found this answer helpful.
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  2. Lu Dai-MSFT 28,201 Reputation points
    2022-03-31T03:51:15.803+00:00

    @Eddy Castillo Thanks for posting in our Q&A.

    As RahulJindal said, if you deploy a conditional access policy, it is suggested to check sign-in logs.
    https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/troubleshoot-conditional-access

    Based on my research, conditional access policy's settings on windows 10+ devices work with Microsoft Edge, Chrome and Firefox 91+ browsers.
    https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/concept-conditional-access-conditions#supported-browsers

    However, for Chrome, it is needed to install extensions. Please try to install and check if the error code still exists.
    https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/concept-conditional-access-conditions#chrome-support

    If there is anything update, feel free to let us know.

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    1 person found this answer helpful.