Remove "Can't access your account" from SSO login

TJohnson 26 Reputation points

We are setting up SSO via Azure and would like to remove the link that says "Can't access your account?" as our pws need to be reset via our main portal. Can this be removed?


Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Marilee Turscak-MSFT 29,291 Reputation points Microsoft Employee

    Hi @TJohnson ,

    Thank you for your post. I understand that you are looking to remove or hide the "Can't access your account" link from the login page. We don't support hiding or customizing the "Can't access your account" link yet.

    Only the elements listed in this article are customizable:

    I have created a work item and bubbled your request up with the product team though, and I would be happy to share more details about your scenario with them if you would like to provide a business justification. You are also welcome to create a feature request in the Ideas forum.

    I have read that this is because the system can't identify which user needs to reset a password before the credentials are entered, so this may be by design, but it has been a pretty popular request to add more customization here.


    If this answer helped resolve your question, please remember to "mark as answer" so that others in the community with similar questions can more easily find a solution.

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