Users are suddenly receiving several booking replies

Question

Hello Community,

Please I need your help on this.

We've had some users reporting that when they book resources/ Teams rooms in Outlook, they get several replies back instead of just one. And it looks like the replies are duplicates.

Here is the screenshot.

Answer 1

Thank you for your reply.

I have contacted one of the users and she said that she was changing a previously booked meeting, adding a Teams-enabled link (using the Teams button in Outlook).

The issue appeared when using Outlook desktop client. We have users booking rooms using Outlook client, OWA, Teams, Teams on iOS, Teams on Android, Outlook on iOS, Outlook on Android, Apple Email app etc. But I only have reports of the issue appearing on local Outlook desktop client.

There is no issue when booking from the Outlook Web Client.

We are hybrid with two servers on premise. But both our users and our rooms are remote user mailboxes.

But we have tried other rooms with no issues.

Here is the configuration for this room mailbox after we ran the command. For example: Get-CalendarProcessing -Identity "Room 212" | Format-List