Use different KB for separate channels but using same chatbot

Liana Zambori 1 Reputation point


I have a Knowledge Base built using follow-ups for a chatbot that has been deployed on multiple channels: Telegram, MS Teams, and WhatsApp.
WhatsApp doesn't support the follow-ups (buttons), so the QNA is not working.
I would create a separate Knowledge Base where I would not use follow-ups, created especially only for WhatsApp.

My question is if I am using the same chatbot can I publish separate QnAs, one for MS Teams and Telegram and one for WhatsApp?

Thank you

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  1. Fuad Alizada 6 Reputation points

    Hello @YutongTie-MSFT , did you find anything useful for the question?

    1 person found this answer helpful.
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