Why is "Don't lose access to your account!" prompting now?

Question

SSPR is enabled organization wide.

The user in question changed their password 2 weeks ago, but today reported in this prompt when logging into Office365:

User is asking why this prompt came in today vs when changing password 2 weeks ago and cannot change the phone number from here as well.

I know I can update the phone number from my end in Azure AD admin center but wanted to inquiry about this too.

2 main issues:

1. Why is this prompting now?
2. How can the user update authentication phone number on their end?

Answer 1

This account doesn't have any backup methods set up for recovery. Phone needs verified and an alternate email could be added.

--please don't forget to upvote and Accept as answer if the reply is helpful--