I don't receive the code on my Authenticator app to connect ton my device

LVL 1 Reputation point

I was going to open my onenote app when the site asked me to enter my password .So I entered but then it asked me to « type on the code displayed on my Authenticator app from my device » but I’ve never received this code .There is no other way to connect to my account .

OneNote Management
OneNote Management
OneNote: A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 23,031 Reputation points Microsoft Vendor

    Hi @LVL ,
    I suggest you refer to this support article about: Frequently asked questions (FAQ) about the Microsoft Authenticator app, if it may provide some suitable solution information for authenticator app.
    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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