Does anyone from Microsoft check these threads?
Remote Desktop Client (10.7.6) crashes when pasting from clipboard (on Monterey 12.3)
We have 2016/2012R2 RDSH RemoteApp Deployments.
We received a ticket from a user who has their Microsoft Remote Desktop client crash after attempting to copy from the RemoteApp into their own desktop.
We are able to reproduce this behavior on both 2016 and 2012R2 RDSH and in the same way on multiple deployments.
The Microsoft Remote Desktop version is 10.7.6 (1972).
The macOS tried on is Monterey 12.3 (M1)
The issue doesn't appear to happen on the first few copy/pastes, but maybe on the 6th or 7th, or maybe more.
Current workaround (very short term). killing the rdpclip.exe process on the server for the logged-in user will enable them to copy one or 2 more times before it crashes again.
What are the steps to validate and/or escalate this matter to the appropriate group for further investigation, as this is a pretty critical function for our Mac user base?
I have done some testing going backwards from 10.7.6, and it looks like the issue started on version 10.7.0.
I didn't have access to 10.6.9. but I am able to confirm that the issue does NOT exist in 10.6.8, and it DOES exist in 10.7.0.
For those looking for a workaround for this issue, you will need to revert back to 10.6.8 for the time being.
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I have the same problem on 10.7.5 (installed via AppStore) and different versions of MacOS. It is very annoying and not really reproducible when it happens...
For us it's definitely reproducible, sometimes you need to do it multiple times before it hangs.
Also, I read somewhere that it might have something to do with Clipboard managers , if you have products like iClip, Alfred, etc that maintain clipboard history, maybe try to turn them off and see if the issue goes away?
Yes but it's not reproducible after how many "pastes" it happens.
I'm using Alfred on both my Macs, good input! But unfortunately the problem persists even if I completely quit Alfred.
I think your assumption that the problem could be caused by additionally installed software is correct.
One of my colleagues who works with the same RDP environment and also with multiple Macs does not have this problem.
I will try to deactivate all additionally installed software and test it further.
Right. We have 100s of Mac users, and only 2 of them ever reported the issue. Chances are, not all of them are using the paste functionality, but I also think that not only 2 of them are using it either :)
So I think there is some commonality with software conflict, and I believe it has to do with clipboard history. I can reproduce the same on my machine, on which I also have Alfred.
When I have some time, I'll try to build a clean OS 13 VM and see if I can reproduce there.
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