Remote Desktop Client (10.7.6) crashes when pasting from clipboard (on Monterey 12.3)

George Khairallah 121 Reputation points

We have 2016/2012R2 RDSH RemoteApp Deployments.

We received a ticket from a user who has their Microsoft Remote Desktop client crash after attempting to copy from the RemoteApp into their own desktop.

We are able to reproduce this behavior on both 2016 and 2012R2 RDSH and in the same way on multiple deployments.
The Microsoft Remote Desktop version is 10.7.6 (1972).
The macOS tried on is Monterey 12.3 (M1)

The issue doesn't appear to happen on the first few copy/pastes, but maybe on the 6th or 7th, or maybe more.

Current workaround (very short term). killing the rdpclip.exe process on the server for the logged-in user will enable them to copy one or 2 more times before it crashes again.

What are the steps to validate and/or escalate this matter to the appropriate group for further investigation, as this is a pretty critical function for our Mac user base?

I have done some testing going backwards from 10.7.6, and it looks like the issue started on version 10.7.0.
I didn't have access to 10.6.9. but I am able to confirm that the issue does NOT exist in 10.6.8, and it DOES exist in 10.7.0.

For those looking for a workaround for this issue, you will need to revert back to 10.6.8 for the time being.

Thank you!

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. George Khairallah 121 Reputation points

    Does anyone from Microsoft check these threads?

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  2. Christian Renner 1 Reputation point

    I have the same problem on 10.7.5 (installed via AppStore) and different versions of MacOS. It is very annoying and not really reproducible when it happens...