Powershell to export Teams Call Queue

Question

Would you please help me to get the PowerShell script to pull out the following information into a CSV file in the proper format for "Teams Call Queues"
We have around 3+ Lakhs users count and the script should run with the Teams Module 4.0.0.

SipAddress
QueueID
QueueName
QueueAllowOptOut
QueuePresenceBasedRouting
UserPrincipalName
LineUri
QueueConferenceMode
QueueRoutingMethod

Thanks in Advance..!

Regards,
MS

Answer 1

Hi @Yuki Sun-MSFT

Thanks for the support, basically we are using the following script to export the required parameters into the CSV using Teams module 2.3.1, but the script is not working in 4.0.0,
It would be great if you can check and resolve the issue. I can run this script individually and get the output in 4.0.0, but when I run the complete script Script.Ps1 I get the following error.

Here is the error:

---

$transscriptname = "CallAgents" + (Get-Date ` -Format s).replace(":","-") +".txt"

Start-Transcript $transscriptname

$cq = Get-CsCallQueue -First 5000

$users = @()

foreach($q in $cq){$queueUsers = $q.Users

foreach($user in $queueusers){  

                $agent = Get-CsOnlineUser -Identity $user.Guid | Select UserPrincipalName, LineUri, SipAddress  
                        
                $props = @{  
                    QueueName = $q.Name  
                    QueueID = $q.Identity  
                    QueueRoutingMethod = $q.RoutingMethod  
                    QueueAllowOptOut = $q.AllowOptOut  
                    QueueConferenceMode = $q.ConferenceMode  
                    QueuePresenceBasedRouting = $q.PresenceBasedRouting  
                    UserPrincipalName = $agent.UserPrincipalName  
                    LineUri = $agent.LineUri  
                    SipAddress = $agent.SipAddress  
                }  

                $userObject = New-Object -TypeName PSObject -Property $props  
                $users += $userObject  
              
            }         

}

$users | Export-Csv c:\CallQueueAgents.csv

Stop-Transcript

---

Thank you,

MS

Answer 2

Is that the call queue object you're looking at or a cs user object? The cmdlet that reports the error is Get-CsOnlineUser. You need the GUID of the user.

When you examine the "Users" property of the queue, what do you see?