Missing On my computer folders in OUTLOOK after switching to new version of Outlook (and back)

Egbert Steenbergen 61 Reputation points

On my macBook Pro I have MS office 365 for Mac installed. Switching to the new version of Outlook the on my computer folders disappeared. (very important for business). Moving back to the old Outlook didn't gave the folders back. The tick for hiding on my computers folder is off. The emails seem still to be stored on the MAC but the folder structure is gone. IS there any trick to get this restored or a work around?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

    Hi @Egbert Steenbergen ,

    Welcome to our forum!

    As I know, local folder is not supported now in New Outlook. To continue use the "On my computer" folder, I'm afraid that you need to switch to Legacy Outlook.

    And when I test to switch to Legacy Outlook>switch to New Outlook I get the following reminder. It's also suggested that you could add your POP account in New Outlook.

    Moving back to the old Outlook didn't gave the folders back. The tick for hiding on my computers folder is off.

    Do you mean the "On my computer" folder disappeared? If so, please remove add readd your POP account to check if there're any differences.

    On the other hand, you can also try to use Time Machine to restore the entire "~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile" folder (assuming "Main Profile" is the profile you are using). For more information, please refer to: Restore items backed up with Time Machine on Mac.
    (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    Hope the above help!

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  2. onnoonno 1 Reputation point

    See: https://support.microsoft.com/hr-hr/office/outlook-for-mac-release-notes-for-beta-channel-builds-d6347358-5613-433e-a49e-a9a0e8e0462a

    Outlook Beta the local folders On My Computer now available New Mac Outlook build 16.68.22112202

    November 28 and 30, 2022 release
    Version : 16.69 (22112702) & 16.69 (22112905)

    New or improved features:

    We are excited to announce that in the Beta channel, the local folders aka On My Computer is now available in the New Mac Outlook. This feature is available from build 16.68.22112202 (16.68.1122.0) and newer. You can start the local data migration either from File > Import On My Computer data or by accessing the On My Computer folder and clicking on Import Now button. We would love for you to try Local data migration and share your experience with us. Please report any issues and feedback via Help > Contact Support. Note: Local PDLs will be available when we support PDL in the app.

    Richer flagging – We are now added support for Mark as Complete, Flag for Followup and Flag Reminders.

    Added support to allow expanding of the O365 groups in the To, CC and BCC line.

  3. scott binder 15 Reputation points

    I have 16.69.1 on my MacBook pro. When I try to switch to the new outlook I get a prompt that says Outlook folders on my computer are not supported.

    0 comments No comments

  4. Wythe 0 Reputation points

    I have a similar problem. Running Outlook 16.71.1. Was using old version with On My Computer folders. I believe in an update the version may have been switched to the new version and Outlook tried to rebuild the Main Profile but crashed before the profile was rebuilt. Tried restoring an older version of the profile and it also tried to rebuilt and eventually did but don't have any folders under On My Computer like the first person in this chain. Would really like to recover those if possible - any ideas?