Azure map keeps refreshing

Question

Azure map keeps refreshing

asked

avrnv 1

There is an issue when using an apple device (iPhone / iPad) that once the user selects the address (or when it was preselected on the load) the map appears then starts to reload and this happens on a continuous loop.
That never happened before. The issue appeared by itself without any implementation changes.
Please advice

Satish 13,626 Reputation points Microsoft Employee

2020-08-28T16:39:57.483+00:00

Hello @avrnv , Thanks for reaching out to us!. What was the Azure maps sample/Document have you used in this scenario?
Satish 13,626 Reputation points Microsoft Employee

2020-08-31T05:59:44.613+00:00

Hello @avrnv , Just checking back, could you please let us know if you need further help in this matter.
Satish 13,626 Reputation points Microsoft Employee

2020-08-31T21:30:36.507+00:00

Hello @avrnv , Just checking back, could you please let us know your issue in detail with any documentation which you have referred to?
avrnv 1 Reputation point

2020-09-01T14:29:17.953+00:00

Hello! Apologies for the long response. We are using atlas object to control the map:
map = new atlas.Map
Please let me know what kind of description do you require. Some parts of the code, flow of usage or other stuff?
rbrundritt 6,921 Reputation points Microsoft Employee

2020-09-01T16:01:51.33+00:00
Can you provide a few more details:

Which iOS version are you running?

Does this happen when the map is left alone, or when you go to scroll the page or something?

Can you verify which version of the Azure Maps SDK your code is pointing to (copy paste the script URL here and I'll be able to tell)?
Satish 13,626 Reputation points Microsoft Employee

2020-09-08T23:40:52.683+00:00

Hello @avrnv , Just checking back, could you please let us know if you need further help in this matter.
avrnv 1 Reputation point

2020-09-09T14:27:37.733+00:00

Hi, @Satish
Yes, we just checked our file and it differs from the one that @rbrundritt shared. So, we are trying to understand where did it come from. Also, can I please share it with you so you can check if it belongs to some specific version?
Satish 13,626 Reputation points Microsoft Employee

2020-09-15T06:28:13.2+00:00

Hello @avrnv , Sorry for the delay in responding.

Please send an email to azcommunity@microsoft.com with the below details, so that we can work closely on this matter.

Thread URL: Link to this thread.
Your Azure Subscription ID:
Email Subject : Attn Satish Boddu

Please include all files and complete logs and information in detail, so that it is easy to understand your scenario by our team.

Please let me know once you have done the same
Satish 13,626 Reputation points Microsoft Employee

2020-09-16T18:25:09.433+00:00

Hello @avrnv , Just checking back, could you please let us know if you need further help in this matter.
avrnv 1 Reputation point

2020-09-18T10:32:06.427+00:00

Hi @Satish , Seems like it was fixed one of our environments. We are going to investigate this. I will let you know when I got the update.

Satish 13,626 Reputation points Microsoft Employee

2020-08-28T16:39:57.483+00:00

Hello @avrnv , Thanks for reaching out to us!. What was the Azure maps sample/Document have you used in this scenario?
Satish 13,626 Reputation points Microsoft Employee

2020-08-31T05:59:44.613+00:00

Hello @avrnv , Just checking back, could you please let us know if you need further help in this matter.
Satish 13,626 Reputation points Microsoft Employee

2020-08-31T21:30:36.507+00:00

Hello @avrnv , Just checking back, could you please let us know your issue in detail with any documentation which you have referred to?
avrnv 1 Reputation point

2020-09-01T14:29:17.953+00:00

Hello! Apologies for the long response. We are using atlas object to control the map:
map = new atlas.Map
Please let me know what kind of description do you require. Some parts of the code, flow of usage or other stuff?
rbrundritt 6,921 Reputation points Microsoft Employee

2020-09-01T16:01:51.33+00:00

Can you provide a few more details:

Which iOS version are you running?

Does this happen when the map is left alone, or when you go to scroll the page or something?

Can you verify which version of the Azure Maps SDK your code is pointing to (copy paste the script URL here and I'll be able to tell)?
Satish 13,626 Reputation points Microsoft Employee

2020-09-08T23:40:52.683+00:00

Hello @avrnv , Just checking back, could you please let us know if you need further help in this matter.
avrnv 1 Reputation point

2020-09-09T14:27:37.733+00:00

Hi, @Satish
Yes, we just checked our file and it differs from the one that @rbrundritt shared. So, we are trying to understand where did it come from. Also, can I please share it with you so you can check if it belongs to some specific version?
Satish 13,626 Reputation points Microsoft Employee

2020-09-15T06:28:13.2+00:00

Hello @avrnv , Sorry for the delay in responding.

Please send an email to azcommunity@microsoft.com with the below details, so that we can work closely on this matter.

Thread URL: Link to this thread.
Your Azure Subscription ID:
Email Subject : Attn Satish Boddu

Please include all files and complete logs and information in detail, so that it is easy to understand your scenario by our team.

Please let me know once you have done the same
Satish 13,626 Reputation points Microsoft Employee

2020-09-16T18:25:09.433+00:00

Hello @avrnv , Just checking back, could you please let us know if you need further help in this matter.
avrnv 1 Reputation point

2020-09-18T10:32:06.427+00:00

Hi @Satish , Seems like it was fixed one of our environments. We are going to investigate this. I will let you know when I got the update.

Answer 1

answered

rbrundritt 6,921 Microsoft Employee

Can you also try https://aka.ms/AzureMapsSamples on your device to see if you can reproduce the issue there too.

avrnv 1 Reputation point

2020-09-01T18:28:27.45+00:00
The iOS version is 13.3.1. The issue happens on both Safari and Chrome browsers.

This happens in any case whether the map is left alone, or there is scrolling used.

The atlas file is downloaded to project locally and it is called atlas-v2.min.js. I can share it via any file sharing if necessary.

The URL of the atlas Tile is
https://atlas.microsoft.com/map/tile/png?api-version=1&layer=basic&style=main&TileFormat=pbf&tileSize=512&zoom={z}&x={x}&y={y}&subscription-key={subscriptionKey}.
avrnv 1 Reputation point

2020-09-01T18:54:55.357+00:00

Couldn't reproduce such issue there. Everything works just fine.
rbrundritt 6,921 Reputation points Microsoft Employee

2020-09-02T18:29:04.09+00:00

The script URL should look like this: https://atlas.microsoft.com/sdk/javascript/mapcontrol/2/atlas.min.js

Also make sure that you have loaded the CSS file for the control as well: https://atlas.microsoft.com/sdk/javascript/mapcontrol/2/atlas.min.css

Azure map keeps refreshing

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