Not recognizing my Microsoft account for documents that I created under this account

EH09 26

I create a document while still logged in my Microsoft Account and save it. I go back to updated it and it says that I do not have permission to edit this workbook. So I have to then save it again (a different name &/or location). When I go to exit the document, I have to put my username in again (not my password). Please does someone have any idea on what to do. I have been on the phone with Microsoft and it was fixed for maybe an hour. It has to do with my profile some one.... I assume. During all of this I also had to switch computers so I do not believe the computer itself is the issue.

Andrew L Jackson 5 Reputation points

2023-07-12T23:35:27.3333333+00:00
Hi EH09,

In most cases I have found that their is a version mismatch in the Microsoft Office application or OneDrive

I would recommend checking for Windows Updates first and restart the workstation after the updates

There after make sure the Office application is up to date

Then check that your OneDrive application is running the latest version

after checking the updates and retrying and the issue still remains, open the excel workbook and make sure you sign out of all the accounts that might be linked to the workbook. To do this you would click on File then click on Account and under user information you can sign out of the accounts. Login with the account you want to use and try again.

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Not recognizing my Microsoft account for documents that I created under this account