Windows Print Server problem

quicksilver_rx7 61 Reputation points
2022-04-05T15:39:36.94+00:00

Sorry if this question has already been asked, but I couldn't find an answer by browsing:

I am running Windows Server 2019 to host file and print services. I have the print server configured and I can connect to the printers from client computers (Win11 Pro). However, it is installing the wrong print driver. It is installing the "Microsoft enhanced Point and Print" driver instead of the manufacturer driver, which is the driver that I have loaded on the print server. The one I have highlighted is the one I want Windows to install. Can anyone advise what I am doing wrong?

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Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Alan Morris 1,156 Reputation points
    2022-04-05T23:58:29.137+00:00

    @JosephAshley-5195 ,

    Windows is working as designed.

    Since the Toshiba driver is a Type 4 driver, the software on the server is NEVER copied to the client system. This is the design.

    The connection to the shared printer is created using the "Microsoft enhanced Point and Print " driver.

    If Toshiba pushes this driver to Windows Update, then the client should copy the driver from WU after the connection gets added.

    If you install the Toshiba Type 4 driver on the client prior to adding the connection, then Windows will use the Toshiba driver for the connection.

    What you experience is absolutely by design.

    1 person found this answer helpful.

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  1. Philippe Levesque 5,681 Reputation points MVP
    2022-04-05T15:59:21.817+00:00

    Hi, please provide the list of the shared printers you have on the server.

    Such problem is probably the Toshiba print driver is not set to the printer share.