RDS users losing default printers

Question

Hello we have a 2019 RDS environment (RDS collection) with 2 sessions hosts and 1 broker.

We have users connecting from multiple physical locations .

Users are reporting that they are losing the default printer connection (as previously set in their session)

Any suggestions on this one? Seems like a pretty common issue but no decisive resolution or guidance on how to resolve it .

Please advise.

Answer 1

Hi @dirkdigs

Are these users performing a proper logoff when completing their sessions? It's quite common for default printers to be lost if users don't log off gracefully.

As a possible remedy if they are logging off properly, I would recommend you first install all the available hotfixes on the Print Server.

Then try add the following registry value :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\RemovePrintersAtLogoff = 0 (DWORD)

Also, perform the steps mentioned below:

Open registry with psexec -i –s c:\windows\regedit.exe

Delete "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider" and then Re-Create it (empty)

Add under Client Side Rendering Print Provider "RemovePrintersAtLogoff" / 00000000

Export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SWD\PRINTENUM\PrintQueues , delete PRINTENUM Key it, then re-create it, then Import again all the Exported Items of PrintQueues

Do the same step for HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\SWD\PRINTENUM and HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\SWD\PRINTENU

Restart the Server

I hope this answers your question.

Thanks.

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Answer 2

This is an old problem and this solution doesn't help. Microsoft can't fix it for some reason.