IP Geolocation

Question

Hi,

We have an IP range of 103.168.218.0/24 located in Australia.

When I look at this file https://www.microsoft.com/en-us/download/details.aspx?id=53601 our range does not appear in there.

Subseqently when one of our users attempts activate an office product on setup.office.com it only allows him to select Spain as the region.

Changing to a different public IP block resolves the issue and allows him to select the region as Australia.

How do we go about gettting this fixed up?

Thanks!

Answer 1

Hi @DSD001

Welcome to Q&A forum ~

According to your description, I want to confirm that do all users that use IP address in this range encounter the issue?

If so, I would suggest you contact Microsoft by chat or via phone, check whether the network egress IP address on the server side is wrong.
For Microsoft IP Range GeoLocation, I found it is not intended to be used by Microsoft customers for any type of network configurations.

If not, it's recommended to use Microsoft Support and Recovery Assistant to help us for troubleshooting.

• Then go to Windows Settings > Time & Language > Language & Region, check the "Country or region".
• Please let the user changes a browser to check this issue.
• Besides, please ensuer the user does not use proxy connection or VPN.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---

Answer 2

Hi, @Emily Hua-MSFT

I tried via phone today before I posted here, it was just a waste of time, the person on the other end had no idea what I was talking about, they were just trying to help me download office.

It happens throughout the entire /24 range.

The user has no Proxy or VPN, as I mentioned just by changing away from this /24 range resloves the issue.