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Hi everyone.
We are using Configuration Manager 2103 to deploy cumulative updates and Microsoft 365 updates,
but on many devices the download fails with error code 0x87d00215(access denied).
The logs are outputting the following information.
UpdatesDeployment.log
Failed to get update (Site_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/SUM_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX) Article Id, error = 0x87d00215
LocationServices.log
Failed to retrieve Root Site Code from AD with error 0x87d00215
Failed to refresh security settings over AD with error 0x87d00215
Failed to refresh Site Signing Certificate over AD with error 0x87d00215
The boundary group has been set correctly,
and we have found some devices in the same boundary group that have downloaded successfully.
Reinstalling the client with push install did not improve the situation.
How can I determine the cause of the problem?
Exactly what type of boundaries are you using? I hoping ip ranges only.
Hi,
Even though the boundary group has been set correctly, could we know the application or package is deployed to these issued clients successfully?
If not, please check if these issue clients are able to find the DP, and we have reinstalled the client, is it normal, for example, under Actions tab, is there action missing?
Here is the related article we could refer to:
https://www.prajwaldesai.com/sccm-client-site-code-discovery-unsuccessful/
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Thank you very much for the information.
We have no problem with the deployment settings and have not set up a maintenance window.
However, when we check the ccmcache, we know that the content is not downloaded.
When we click on "Find Site" it is found correctly and we have confirmed that all actions are present as well as on the normal device.
Hi，
Could we know this issue happens on the update or deploy application or package?
Besides, please check CcmMessaging.log to check if there is something wrong between clients and MP.
Best regards,
Amanda
thanks a lot.
We are deploying the package to the same distribution point on the same boundary, but some devices are succeeding and some are failing, so we are guessing that the problem is on the client side.
We have of course checked the status of the distribution and it is successful, and we have re-downloaded and re-distributed the content several times with no resolution.
The following message is rarely logged in CcmMessaging.log
Status Agent hasn't been initialized yet. Attempting to create pending event.
EndpointMessage(Queue='UpdateStore', ID={BC1E8F2F-FFA7-44ED-A5DA-88042966338C}): Will be discarded (0x87d00310).
Failed in WinHttpReceiveResponse API, ErrorCode = 0x2efe
Successfully queued event on HTTP/HTTPS failure for server 'primary_server.ad.aaaa.co.jp'.
Post to http://primary_server.ad.aaaa.co.jp/ccm_system/request failed with 0x87d00231.
If you need any other information to investigate, we will be happy to provide it.
Hi,
Thanks for your replying.
It seems that there is no direct error in this log.
And issue is about download, could we know if there is something wrong in datatransferservice.log, and event log about Bits? Such as this:
Best regards,
Amanda
Hi,
May we know the current status of the question? If there is any chance to try above suggestion? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.
Thanks and regards,
Amanda