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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 13%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Hello,
On one of my Form Recognizer projects, the model training is not working.
While searching for the origin of the problem, I was able to isolate a PDF.
It seems to meet the requirements of the service described at this url:
https://learn.microsoft.com/en-us/azure/applied-ai-services/form-recognizer/concept-model-overview#input-requirements
If I export this PDF via print with PDFCreator, the generated PDF no longer has a parsing problem.
The Form Recognizer interface doesn't show the details of the error in a fine way. Finding the problematic PDF, once the labeling is done, is a laborious operation: it would be easier to have the problematic PDF.
The detail of the error should be brought up: I don't understand why the source PDF is problematic.
Regards,
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Hello @Aurélien DOLANDE
Thanks for reaching out to us about this issue. I am really sorry to see the confused error message. Since we don't have a clear error message, it will be more helpful to check in the backend with a support engineer in secure environment. I would highly reccomend you to raise a support ticket for this issue, please let me know if you have no support plan, I am willing to enable you a free ticket for this.
Please let me know if you need the ticket or please share the ticket number if you have already created one, I will help you to expediate it.
Thanks for the understanding and sorry for your experienc again.
Regards,
Yutong
Hello @YutongTie-MSFT ,
Thanks for your reply !
I have just created a support request.
Id : 2204070050000292
Regards,
Aurélien
Hello @Aurélien DOLANDE
I just reviewed the case and I have seen one of the support engineer is trying to schedule a sync-up with you. Just FYI.
Regards,
Yutong