Cannot activate license of Windows Server/VM in Cloud environment

Question

Dear Microsoft team,

I have issue before I have activated license of Microsoft Windows Server and Microsoft SQL Server success fully in local VM Server (vmware Vcenter, Hardware Dell) using license Windows Server 2019 Datacenter but I after I used this license to activate in Server in Cloud environment not successfully. Therefore, could you help to providing to efficiency solution?

If you need more information please let me know and I am looking forward to hearing from you soon. Thank you.

Best regards,

Sokhan

Answer 1

Hi there,

Generally, VM activation issues occur if the Windows VM is not configured by using the appropriate KMS client setup key, or the Windows VM has a connectivity problem to the Azure KMS service.

If you receive any error message during activation you share it with your Cloud service provider as well as post it in the forum so we can troubleshoot it quicker.

Azure uses different endpoints for KMS (Key Management Services) activation depending on the cloud region where the VM resides. When using this troubleshooting guide, use the appropriate KMS endpoint that applies to your region.

Here is a link that has some additional troubleshooting steps which you can try and see if helps in overcoming your issue https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-activation-problems

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Answer 2

Who is the cloud provider? You may need assistance from them with activation.

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