I m getting 'The document has not been opened' error for crystal report on shared hosting server

Salim Pathan 1 Reputation point
2022-04-07T07:54:34.783+00:00

I have deployed my asp.net web application on shared hosting server. When i click on a button which download crystal report,i get the error as 'The document has not been opened.'
After contacting the server executives i have found out that all the required permissions has already been given by the server.
I have already updated crystal report database connections to that of the server.I have changed the Load() method path to that of the server, even then m getting the error.
May i know the cause of this error.

ASP.NET
ASP.NET
A set of technologies in the .NET Framework for building web applications and XML web services.
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  1. Lan Huang-MSFT 27,956 Reputation points Microsoft Vendor
    2022-04-08T03:28:30.813+00:00

    Hi @Salim Pathan ,
    The Crystal Reports runtime installed on the server may not match the version you are developing.
    I recommend that you uninstall and reinstall any other Crystal runtime version.

    Best regards,
    Lan Huang


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