I m getting 'The document has not been opened' error for crystal report on shared hosting server

Question

I have deployed my asp.net web application on shared hosting server. When i click on a button which download crystal report,i get the error as 'The document has not been opened.'
After contacting the server executives i have found out that all the required permissions has already been given by the server.
I have already updated crystal report database connections to that of the server.I have changed the Load() method path to that of the server, even then m getting the error.
May i know the cause of this error.

Answer 1

Hi @Salim Pathan ,
The Crystal Reports runtime installed on the server may not match the version you are developing.
I recommend that you uninstall and reinstall any other Crystal runtime version.

Best regards,
Lan Huang

---

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.