The computer has rebooted from a bugcheck

Carlisle 21 Reputation points
2022-04-08T01:46:04.607+00:00

Recently my PC often crashes and displays BSoD. Looking at Event Viewer, the bugcheck is always different. Here are the details I have received in the past week.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xffffdd00fb4ffb00, 0x0000000000000002, 0x0000000000000001, 0xfffff80205cf180e). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 0c8f834d-9628-4d5f-a484-7786f4a7cbba.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x0000000000000003, 0xffff8e8a2ba0c7e0, 0xffff8e8a2ba0c738, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 252aa3b2-719a-4126-b934-49901973abcd.

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f7 (0x00005d7ea469d13f, 0x00005d7ea469df4f, 0xffffa2815b9620b0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: fac335c4-7b51-4ee4-940b-df6869cf57d4.

Please kindly help as I do not know what causes the problem. Thank you in advance.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,986 questions
0 comments No comments
{count} votes

Accepted answer
  1. Docs 15,391 Reputation points
    2022-04-08T08:14:38.007+00:00

    Please perform the following steps:

    1) The BIOS: Version/Date American Megatrends Inc. P1.70, 3/2/2021

    Upgrade the BIOS to the most up to date non-beat BIOS: 1.7 > 2.10

    https://www.asrock.com/mb/AMD/B550M-HDV/index.asp#BIOS

    2) Run Memtest86 (free version) for two tests of four passes each (total eight passes)
    https://www.memtest86.com/
    Testing can be performed overnight.
    Post images or share links for each test result.
    Memtest86 has a feature to create text reports.
    Please include the text report with the images in the share links.

    3) Indicate whether Sony Dual Shock was or is in use
    If it was / is in use please remove it and indicate whether there is or is not a change in computer stability / instability

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

    2 people found this answer helpful.

8 additional answers

Sort by: Most helpful
  1. Docs 15,391 Reputation points
    2022-04-08T12:20:38.953+00:00

    When upgrading the BIOS unless there are specific instructions on the motherboard website missed upgrades are incorporated in the most recent upgrade.

    Each motherboard manufacture has specific upgrade instructions.

    HP, Dell, and Lenovo are typically easy as end users can use the computer manufacturer's software or upgrade manually while they are using Windows.

    So unless there are reported prerequisites in the description section, upgrades can be performed to the most up to date non-beta BIOS.

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

    1 person found this answer helpful.
    0 comments No comments

  2. Docs 15,391 Reputation points
    2022-04-09T08:02:54.557+00:00

    Nice progress.

    Memtest86 results were a total of eight passes without errors.

    Now it's evaluation of the computer without Sony Dual Shock.

    If there are no BSOD then you've identified the problem hardware > find alternative hardware

    If there are BSOD without Sony Dual Shock then comment into the thread and post a new V2 before the hardware is placed back in use.

    Also run administrative command prompt:
    PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

    If available this will collect and compress a memory dump file with size specifications.

    Monitor the computer using:
    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    Heading to bed (it's 3 AM)

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

    1 person found this answer helpful.
    0 comments No comments

  3. Docs 15,391 Reputation points
    2022-04-08T03:07:43.53+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .


  4. Carlisle 21 Reputation points
    2022-04-08T06:52:41.573+00:00

    Hello,

    Here is the link as requested.
    https://www.dropbox.com/sh/xgx834cmb76z7bt/AAD1uUA2_7nXRre8M_XXOAiOa?dl=0

    Thanks again!

    0 comments No comments