Hi there,
The specific privileges required by the user to connect to LDAP are "Bind" and "Read" which the user can obtain by being a member of the Active Directory's built-in administrators group. Try the same method with an Admin user and see if that sorts the issue.
The other possible reason might be the credentials provided to access the Active Directory or LDAP tree might have included an expired password. To verify the account credentials, log on to the Domain Controller or LDAP server using the Remote Desktop Protocol (RDP) and verify your credentials.
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