Cannot turn on E2E Encryption Teams

IBN 4,131 Reputation points
2022-04-08T09:54:05.693+00:00

Hello Teams Community,

Please i need your help on this issue.

I have been trying to turn on the options End-to-End Encryption in Teams for users (Global Policy).

I did press Save, but whenever I log in later again, End to End encryption has been turned off again.

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  1. Yuki Sun-MSFT 29,961 Reputation points
    2022-04-11T02:20:22.823+00:00

    Hi @IBN ,

    I have been trying to turn on the options End-to-End Encryption in Teams for users (Global Policy).

    Are you referring to the setting in the screenshot below?
    191528-1.jpg

    I tested on my end and can also reproduce what you described, so I just tried submitting this via the "Give Feedback" option at the lower right of the web page. You can also submit one from your side to report this.
    191578-2.jpg

    Meanwhile, given current situation, I'd recommend configuring the setting using Teams powershell instead:

    1. Connect to Teams powershell.
    2. Run the command below to enable end-to-end encryption for your entire tenant using the global policy: Set-CsTeamsEnhancedEncryptionPolicy -Identity Global -CallingEndtoEndEncryptionEnabledType DisabledUserOverride

    To check the result, you can run the command below:

    Get-CsTeamsEnhancedEncryptionPolicy -Identity Global

    191589-3.png

    Also you can restart the Teams client and see if you are able to see the End-to-end encrypted calls option:
    191671-4.png

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