Can't update or install anything including Windows Updates - internet connection / DNS error but internet is fine working

Pau 1 Reputation point
2022-04-08T13:07:38.58+00:00

Hello,
I am facing an issue with app installation/updates including Microsoft Updates and drivers.

As for example - I can't download any Microsoft updates, it will stay 0% without a change and giving me and internet connection error or DNS error or "something went wrong" error; if I want to download an installation file for another pc using usb flash - staying 0% and never downloads.

If I want to install Battle.Net for instance - it will start installation process but it will drop due inability to download any needed files.

The internet is wonderful and it works for web searching or even playing other online games but as soon as it is something related to updates or installations which require files downloading or drivers to be downloaded all drops and never proceeds.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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3 answers

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  1. Rita Hu -MSFT 9,626 Reputation points
    2022-04-12T01:26:24.953+00:00

    @Pau
    I found a related link and I want to share with you. Please follow the link and confirm whether it is helpful.
    https://support.microsoft.com/en-us/topic/isolated-isp-dns-issues-preventing-connections-to-windows-update-service-e3921427-82dc-3c10-7948-9cbf2e53e6ef

    Best regards,
    Rita


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    1 person found this answer helpful.

  2. Juan Sobrado - MSFT 411 Reputation points Microsoft Employee
    2022-04-12T04:06:37.557+00:00

    Hello @Pau

    To check in detail generate a Windows Update log using an admin Powershell and cmledt: "Get-WindowsUpdate.log"
    Also review if you have any Windows Update policy interfering. Check, or share contents of: HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate

    Regards,

    ============

    Juan Sobrado

    1 person found this answer helpful.
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  3. Dave Patrick 426.3K Reputation points MVP
    2022-04-09T14:06:48.67+00:00

    What operating system, build and edition?

    giving me and internet connection error or DNS error

    screenshot?