If you're an administrator, you can use the diagnostic tool to validate that a user is correctly configured for Direct Routing:
- Select Run Tests below, which will populate the diagnostic in the Microsoft 365 Admin Center.
- In the Run diagnostic pane, enter the email of the user you want to test in the Username or Email field, and then select Run Tests.
- The tests will return the best next steps to address any tenant, user, or policy configurations to validate that the user is properly configured for Direct Routing in Microsoft Teams.
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