I lost access to Power BI account because of the authenticator

leonardo felix 6 Reputation points
2022-04-08T16:13:39.993+00:00

Good afternoon,
I no longer have an account registered on the mobile authenticator app and because of that I can no longer access the account.

when I try to access the account it asks for a verification from the authenticator (which is no longer registered on any cell phone). Besides this problem, the only way of recovery that appears is through the authenticator (authenticator code or authenticator verification).

What can I do to access the account again?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.3K Reputation points MVP
    2022-04-08T17:40:18.29+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--