No SNDS data

Question

No SNDS data

Wavr 1

We're having trouble sending mail and getting answers from the Microsoft team.
I have added all of our IP's to Smart Network Data Service, those IP's are authorized.

"Blocked due to user complaints or other evidence of spamming"
But when I look at "view data" all that I see is "No data for specified IPs on this date" - to whatever date I select.

Is there any insight as to why and how we can get any data there?

The servers have proper DKIM, DMARC, SPF and RDNS setup. They are not an open relay, don't send emails in bulk, nor do the users send spam.
I suspect is due to my provider having their IP/ASN blacklisted - but without any data there is not much I can do.

tl;dr: Why do I not see any data in SNDS?

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2022-04-11T01:43:13.547+00:00

Hi @No SNDS data ,

Welcome to our forum!

Looks like your issue is related to Smart Network Data Service, and as I know, it's related to Outlook.com, right? If so, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

Thanks for your understanding and hope your issue would be resolved soon.