Authenticator Facebook codes disappeared

Question

Had Authenticator working fine on my phone, it was giving me authentication codes for my work emails and Facebook every time I try to log in. Got a new phone, work emails synced fine but now the Authenticator app won’t give me codes for Facebook. Can’t access my Facebook page at all, which is a problem since I run 10 business pages for various companies. 6 weeks trying to have Facebook fix it and they say they can’t. @Libby Brown - MSFT

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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Answer 2

Did you find a solution to this problem? I have the same problem.