Email send by SMTP2Go and Mandril get in Hotmail/Outlook spam folder

TTP R 1 Reputation point
2022-04-12T07:44:37.553+00:00

Hi,

We have a problem about sending the e-mail transaction by using SMTP2Go and Mandrill. We found that the email goes into spam folder for Outlook and Hotmail but other mail platform such as gmail, aol, yahoo, apple is into inbox.

Our domain is a new domain but already set up SPF and DKIM. We have check on mail tester and got 9.4/10 score. the PCL is 5

and also we have test on the old domain name (register around 1 year ) with the same email content it goes into the inbox (SCL is 1)

Could you suggest me to do because I have to use the new domain as a sender e-mail?

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  1. Dave Patrick 426.4K Reputation points MVP
    2022-04-12T12:20:24.617+00:00

    Outlook.com (hotmail) is not currently supported here on Q&A. The product group for Outlook.com actively monitors questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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