Microsoft Authenticator: "backup is out of date" Apple iPhone

Question

Every time I open my authenticator app on my iPhone I get this message:

"Your backup is out of date. Sign in to your iCloud account and go to Settings to update your backup."

However, authenticator is set to backup in iCloud settings.

I will have to change my iPhone soon and I'm worried I will lose everything here and start from scratch. How can I fix this?

Answer 1

Turn on "iCloud Drive" backup under Settings -> iCloud (first button that is probably your name) -> iCloud -> iCloud Drive.
It looks like the backup of the Authenticator app data falls under this category so if that section is off then it can't save the account info.

Answer 2

I was having the same issue and found that my issue was resolved after navigating to Settings -> (the first button that is probably your name) -> iCloud. Then under "Apps Using iCloud" I selected "Show All" and found that Authenticator was listed in that list and set to off. I turned it on, waited a few seconds and opened Authenticator which no longer prompted me, though it did have a red dot on the "hamburger" menu in the upper left. I went there and it advised me about which account my Authenticator codes would be backed up to and hasn't popped since.

Note that I did all of this after making the change that @Keith Rackleff suggested, so not sure if that was a factor.

Answer 3

Might try sign out and sign back into iCloud.

Answer 4

I just had this issues and it was because I had to agree to some new "terms and conditions" from Apple. Open settings and see if there is a new "Terms and Conditions" prompt. If so, open it and "Agree".