file icon overlay on word doc - can't open file

Shirley Anderson 1 Reputation point


Not sure if this image will send, but there is a brown "file drawer" icon overlaying the word doc icon. I can't open the file. any clues?


Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
807 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Ceasar Chen_MSFT 4,356 Reputation points

    Hi. @Shirley Anderson
    Did your Word file open from OneDrive? If so, you can try the following methods:

    1. Keep clicking the personal vault icon in OneDrive folder
    2. Re-login to OneDrive and turn on sync
    3. Unlock Personal Vault and allow access
      4.uncheck "Save space and download files as you use them"
      Click on cloud icon in task bar (lower right of screen). The OneDrive dialog box pops up.
      Settings gear icon.
      Settings tab
      Files On Demand
      uncheck "Save space and download files as you use them"


    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.