file icon overlay on word doc - can't open file

Shirley Anderson 6 Reputation points
2022-04-12T17:36:51.517+00:00

192424-image.png

Not sure if this image will send, but there is a brown "file drawer" icon overlaying the word doc icon. I can't open the file. any clues?

Thanks,
Shirley

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Ceasar Chen_MSFT 4,391 Reputation points
    2022-04-14T02:48:15.237+00:00

    Hi. @Shirley Anderson
    Did your Word file open from OneDrive? If so, you can try the following methods:

    1. Keep clicking the personal vault icon in OneDrive folder
    2. Re-login to OneDrive and turn on sync
    3. Unlock Personal Vault and allow access
      192931-image.png
      4.uncheck "Save space and download files as you use them"
      Click on cloud icon in task bar (lower right of screen). The OneDrive dialog box pops up.
      Settings gear icon.
      Settings
      Settings tab
      Files On Demand
      uncheck "Save space and download files as you use them"

    192924-image.png

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