Nothing Deploying from Intune (Other tenant)

Dalton Reeves 121 Reputation points

I've got a client that I need to deploy a script to all their machines, they are Azure AD only machines, Intune is all connected from what I can tell, but this client has never used it. I've been in our Intune for 5 years and never have a problem, but for some reason, even after an hour this script -- mind you its the same script we use on our end -- will not deploy.

I also checked services and it doesn't appear the Microsoft Intune Management Extension is present on the machine and never installs.

I tried pushing the Extension via the .msi from a manual installer and it at least shows "waiting for install information". Is there some super long delay the first time you rip an intune script or app? Been at this for so long I forgot how it was when it wasn't developed?

We even pushed a basic compliance policy and it doesn't look like thats working either.

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Lu Dai-MSFT 28,366 Reputation points

    @Dalton Reeves Thanks for posting in our Q&A. From your description, did you mean that the Intune Management Extension isn't installed automatically when deploying Powershell scripts via intune? If there is anything misunderstanding, please correct me.

    Generally, Intune Management Extension will be installed automatically when deploying win32 app or Powershell scripts via intune. To clarify this issue, we appreciate your help to collect some information:

    1. Please refer to the following article to check if the device meets the prerequisites.
    2. Please check if there is any error message about it in the Event Viewer > Applications and services log > Microsoft > Windows > Microsoft-Windows-DeviceManagement-Enterprise-Diagnostics-Provider > Admin.

    If there is anything update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  2. Dalton Reeves 121 Reputation points

    @Lu Dai-MSFT the extension finally loaded, but the script never pushed. So Im guessing this only installed because I used a manual MSI to push the extension to the machine and even that took several hours to deploy, so "something" is working, but not like our main tenant.

    I never had success getting this identical script to push or even give me a fail/success for the end points it was pushed to.

    I went to Event Viewer to check the logs you mentioned and that location 100% does not exist on my current local (which works with intune just fine) or any laptop of ours here or in that tenant, so not sure what to make of that.

    I greatly appreciate the help thus far.