How to restore a backup that is on the same MS account

strip3s 21 Reputation points
2022-04-13T19:33:06.593+00:00

Before I ask the actual question, I want to explain one bit, which I believe was the resaon I ended up with my issue.

I reset my phone and my PC about a week before that. Before resetting my phone, I chose the option to backup my MS Authenticator passwords and such to the cloud. After resetting, however, I managed to forget my MS password, which took about a month to fix up. However, during this month, I seem to have created another set of passwords on the same account.

Now, if I try to turn on the Auto-Backup option on the Authenticator App, I get a message telling me that I am about to replace the backup that was created, the day I reset my phone, which I then cancelled. I tried to choose the option which allows you to Add an account and chose the Personal acc option. I am able to sign in from here, since the current Auth acc I have on my phone is active, I can sign in with the Auth App. Which I believe has created a kind of loop. I'm trying to access the backup created from this account, using the same account and I just seem to only get the passwords that I currently have, not actually restoring any passwords, that should have been backed up.

Can anyone tell me how I am to restore this previous backup instance of the Authenticator App? The app tells me the backup is still there, but I have no idea on what to do to restore it.

Any help is appreciated.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.4K Reputation points MVP
    2022-04-13T19:45:56.417+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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