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Per this article. https://support.microsoft.com/en-us/office/add-or-remove-an-email-alias-in-outlook-com-459b1989-356d-40fa-a689-8f285b13f1f2?ui=en-us&rs=en-us&ad=us for O365 family I cannot change the primary alias as the make primary does show on my screen and I am the admin.
Any suggestions
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You could take a reference at here: Use personalized domain with outlook and Office 365 Home family
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I followed those instructions that were given on the set up site. However, i can only send from my hotmail account, not the custom domain. That is the issue.
Here is the official documentation: https://support.microsoft.com/en-us/office/add-or-remove-an-email-alias-in-outlook-com-459b1989-356d-40fa-a689-8f285b13f1f2?ui=en-us&rs=en-us&ad=us
I still have no answer as to how to set your default send from email to be the alias created not the base hotmail account.
According to the description and the reference link you shared above, your issue is related to O365 Family. And the tag of this thread is Exchange server administration, here we mainly focus on general issues about Exchange server, so I would suggest you follow the support guide provided in that link:
Or access the forum address directly: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account-msoffice_OfH?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1
This thread discussed the similar question as yours: Microsoft 365 Family doesn't show "make primary" for secondar alias
There are some limitations to the primary alias.
Note: "You can't change your primary alias to an email address that's associated with a work or school account."
So if you want to connect a domain that have Microsoft 365 already it's not possible.
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Sorry for the lack of clarity. The question was MO365 family. Their site says you can have a custom domain so I presumed you can set that as your default send from address?
Thank you for clearifying, there is information in their FAQ. So to make this work for you, the domain need to be registered at GoDaddy.
https://support.microsoft.com/en-us/office/get-a-personalized-email-address-in-microsoft-365-75416a58-b225-4c02-8c07-8979403b427b
I already own a domain that's registered with a provider other than GoDaddy. Can I set up a personalized email address in Outlook.com?
At the moment, we only support connecting domains managed by GoDaddy with Outlook.com.
If your domain is already registered there:
Go to Settings > Premium > Personalized email address and check the status of your domain.