New Microsoft Authenticator has not brought over old codes and is preventing me access to important accounts.

Conor 1 Reputation point
2022-04-15T08:30:07.057+00:00

Hello,

Thanks for taking the time to look into my issue, to start, It’s a bit of an infuriating one and one I could have simply avoided had I known this would be the outcome of not migrating my 2FA codes into my new device. In the shortest way I can explain, I’ve recently got a new phone which carried over all my old data/apps/photos etc from previous, however not the authenticating codes, and having now reset my iPhone 11 impossible to access for these. I have logged in to my Microsoft Authenticator app and have no 2FA generated codes as I previously had, one of the codes is preventing me access to an account on which I need to sign in on multiple platforms and have deactivated, this is become a huge issue as the account is 15 years old and I have no access to the original email it was created on and technical support is a stone wall. The codes I had previously were; Jagex (RuneScape) and Crypto.com. These codes are not visible and I fear I will soon be locked out of my financial investing account for the same reason. I have contacted both separate entity’s about this issue, If you could please look in to this issue for me, I’ll wait patiently for a response.

Big Thank You, to the Microsoft Team
Sincerely Conor.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.1K Reputation points MVP
    2022-04-15T12:22:21.62+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--