Teams user shows up twice in the same meeting

IBN 4,331 Reputation points
2022-04-15T14:14:07.067+00:00

Hello Teams Community,

Please I need your help on this.

One of our MS Teams users has a problem where the account shows up twice in a meeting. 1 normal account and 1 guest user at the same time.

The user is only seen as a guest user when calling from the mobile version of the Teams app.

When using the Desktop Teams app this problem does not occur.

Could you please help?

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  1. Yuki Sun-MSFT 40,856 Reputation points
    2022-04-18T04:52:54.217+00:00

    Hi @IBN ,

    Does this only affect the particular user and can be reproduced in all meetings the user is invited in?
    Is the user an internal user in your organization?

    Please make sure the user is attending the meeting from only one device. Besides, by "calling from the mobile version of the Teams app", do you mean the meeting was joined by dialing the phone number included in the meeting details? If this is the case, it's suggested to try directly joining online from within the Teams app and check the result.

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