Microsoft Teams
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Hello @Alex Benz
Thanks for your post!
I have found the article and hope this may help you.... See it below:
BR,
Teams error code 530003
Alex Benz
1
Reputation point
Hi there!
I am trying to help a user get teams on their phone however we are running into an issue. We add the user in teams, do the Company Portal Setup, install the management profile, and when we go back to teams, it says "Sign in error" and then kicks us back to the company portal app. The company portal app say device not registered and when we try to check the settings again it loads for a minute and then says it again. We have confirmed that she has a 6 digit code that does not repeat numbers or go in sequential order, and that should be the only requirement.
We have tried removing and re-adding the phone in the MFA settings, starting from scratch several times, and removing her old phone from her list of devices, but nothing seems be working. We still get stuck at "this device is unregistered"
Microsoft Teams
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JimmyYang-MSFT 38,891 Reputation points Microsoft Vendor
2022-04-18T08:14:46.17+00:00 Hi @Alex Benz
Does anyone else have the same problem in your organization?
Do you check if the Access has been blocked due to conditional access policies?
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3 answers
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risolis 8,151 Reputation points2022-04-18T03:26:59.05+00:00 -
Alex Benz 1 Reputation point
2022-04-18T15:13:34.047+00:00 Thank you for the input. I will look into this with her and get back to you.
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risolis 8,151 Reputation points
2022-04-20T06:29:18.55+00:00 Thanks for that and please keep us posted about it!
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JimmyYang-MSFT 38,891 Reputation points Microsoft Vendor
2022-04-22T09:05:48.237+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back. -
Alex Benz 1 Reputation point
2022-04-22T12:37:51.15+00:00 User has been out for a week, but I should be helping them out today. I will let you know
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Alex Benz 1 Reputation point
2022-04-22T17:22:34.587+00:00 OK, after looking into this issue and bringing in multiple other techs, we are still unable to figure out this issue. It appears that her phone is simply not appearing in Microsoft Azure. Her old device is in there, but I have disabled it after confirming that the one listed in Azure is not the new phone. So the real question now is why the phone is not connecting to Azure, and how do we connect it up? Something is currently blocking it, and I need to find out what
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risolis 8,151 Reputation points
2022-04-22T18:11:59.66+00:00 Hi @Alex Benz
Have you used Intune on your mobile device?
https://learn.microsoft.com/en-us/mem/intune/enrollment/device-enrollment-program-enroll-ios
BR,
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risolis 8,151 Reputation points
2022-04-23T20:38:42.283+00:00 -
Alex Benz 1 Reputation point
2022-04-25T11:59:59.133+00:00 Yes, and yes. Both of these things have been done. Please let me know if you have any other questions, and thank you for continuing to help with this issue
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risolis 8,151 Reputation points
2022-04-27T02:14:15.23+00:00 -
JimmyYang-MSFT 38,891 Reputation points Microsoft Vendor
2022-04-28T09:27:19.543+00:00 As the table list above, The Access seems blocked due to conditional access policies, have you contact your admin to check it?
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JimmyYang-MSFT 38,891 Reputation points Microsoft Vendor
2022-05-04T07:57:51.427+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
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Rajender Kumar 0 Reputation points
2023-03-15T17:43:38.58+00:00 Hi,
Facing exact issue. in case if you found resolution now then pleas share it.
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Alex Benz 1 Reputation point
2023-03-16T18:39:24.19+00:00 Hey there! It's been a while since I posted this, but we did eventually get it sorted out. After talking with some admins I believe that we ended up removing all of the user's devices as there was a conflict there in Azure and Microsoft for some reason. Sorry to say, but it's been so long that the solution is a little fuzzy now. I wish you the best of luck on this one!
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