office2016 powerpoint无法使用画笔功能

guanwan 1 Reputation point
2022-04-15T23:23:11.5+00:00

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每次使用笔这个功能时会停止工作
已更新至最新版本
已经尝试了重新安装Office，但是问题仍旧存在。
创建新用户依然没有效果

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,526 Reputation points
    2022-04-18T03:23:03.33+00:00

    Hi @guanwan

    Welcome to Q&A forum ~

    Currently in Microsoft Q&A we only support English, could you please edit your question into English？Thanks for your understanding.

    Does this issue occur with all PowerPoint presentations?

    • I would like to suggest you try other Pointer Options, such as Highlighther, LaserPointer.
    • Then please go to File > Options > Advanced > Under Display section, tick the box of "Disable hardware graphics acceleration".
    • On Options interface, go to Add-ins > Manage COM Add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK. And then restart PowerPoint.
    • If the steps do not work, I need to confirm, whether you connect to mutiple monitors.
      If so, please disconnect them, just use one screen to show the presentations, and check the issue.
    • In addition, does the computer have a touch screen function? If so, I also suggest you turn off the touchscreen function in Device Manager to have a test.
    • I also suggest you check updates for Windows system, and the graphics driver.

    Any updates, you can post back.

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