Desinstalei Autenticador e não consigo trocar senha.

Felipe Palmeira 1 Reputation point
2022-04-18T16:33:40.773+00:00

Olá, boa tarde.

Formatei meu smartphone e, ao reinstalar o Autenticador Microsoft ele pediu pra inserir a senha da conta hotmail.

Ocorre que, por usar por muito tempo o autenticador, eu não me lembro da senha. Quando solicitado a redefinição de senha, apareceu as opções de fazer pelo número do telefone.

Porém, ocorre que as duas formas, 2 chips de operadoras diferentes, aparece a seguinte msg: Você já solicitou muitos códigos hoje. Tente novamente amanhã.

Todavia, já fazem mais de 24 horas que estão aparecendo essas msg e não sei mais o que fazer.193954-screenshot-1.jpg

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.3K Reputation points MVP
    2022-04-18T17:20:36.927+00:00

    Q&A forums are english only.

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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