Azure Percept Not Turning On

Emmanuel Azuh 1 Reputation point

Hi, I was trying to turn on Azure Percept with a 24V power supply by using a converter to step down to 19V but ended up shorting the converter board. After that happened, the Percept doesn't power on even when I use the power cable it comes with plugged into an outlet. Does the Percept come with some sort of surge protection and if so, how do I turn it back on? Or is it damaged for good?

Azure Percept
Azure Percept
A comprehensive Azure platform with added security for creating edge artificial intelligence solutions.
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  1. Quinn Tran 191 Reputation points

    Hello @Emmanuel Azuh ,
    Since the product warranty is expired, there is not much we can do to help. I'm very sorry. And best of luck!

    1 person found this answer helpful.
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  2. Quinn Tran 191 Reputation points

    Hello @Emmanuel Azuh ,
    I'm sorry to hear this. Please reach out to Asus support on this: (select Show all product > AIOT & Industrial Solution). They will be able to provide you further guidance. Hope your issue will get resolved soon!

    Kindly "accept" the answer or "thumb up" if you found the answer helpful. Thanks!