users are still not voice enabled after 24 hours

Question

Hello Teams Community,

Please I need your help on this.

I've assigned licenses to users and after 24 hours they are still not able to be added to call queues.

For example, the error message I'm getting is: You are trying to link Janie but they aren't enterprise voice-enabled.

This user has a license and i have also ran the powershell to enable

• Set-CsUser -Identity "janie@Company portal .com"

-EnterpriseVoiceEnabled $true -HostedVoiceMail $true

Answer 1

Hi @IBN

What is your phone number? On-premise or Online?

If you are managing the user's phone number on-premises, you need to ensure that the user is Enterprise Voice enabled online by using the following command:

Set-CsPhoneNumberAssignment -Identity "<User name>" -EnterpriseVoiceEnabled $true  

If you are managing the user's phone number online, you need to assign the phone number to the user by using the following command in Teams PowerShell. The user is automatically Enterprise Voice enabled by the command:

Set-CsPhoneNumberAssignment -Identity "<User name>" -PhoneNumber <phone number> -PhoneNumberType DirectRouting

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