Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,494 questions
I have lost my backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Paweł Staszczuk
21
Reputation points
When I was trying to restore my tokens from backup there was an information "Unable to recover. Your backup is not stored with <my email address>. Try signing in to a different personal Microsoft account." I am sure that I have not deleted this backup. I was restoring this backup every month or two and I have never had any problem with this. What am I supposed to do to recover this backup? I dont want to lose access to accounts I accessed with that tokens :(