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I accidentlly deleted authenticator app and the key for my company workday account within it. Now when i try to log in my company workday account, it ask me to input authenticator app code to verify, which i dont have anymore. I didnt setup any backup. Now how do i sign in my company workday account?
Hello @Dilliraj Rai
Thanks for your post.
On this case, If you have any trusted device(Any device used before to log in... So, you can get prevent from being asked for the app code) or use your backup codes.
If any of those are an option, you can contact your administrator to get re-registered your MFA info account. The next doc below may be useful for your issue:
https://www.workday.com/en-us/workdayresourcecenterfaq.html
BR,
Thanx for ur reply. Unfortubately i didnt backup anything. Now everytime i want to log in authenticaror app or my workday app, i m prompted to enter code from authenticator which i dont have anymore. My office lady couldnt slove the issue and i cant access my workday account anymore. Pls help
Sure, I can help...
Do you use this authenticator app on your personal phone?
If the answer is yes, then it is android or apple.... Do you make backup of all your apps on your mobile phone? (Using gmail and so on...)
BR,